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Why Join Us

Fun, energetic, team-focused environment
Opportunity for growth into leadership roles
Make a meaningful impact through water safety and youth development
Supportive and mission-driven company culture

Job Summary

Small Fish Big Fish Swim School and Sweet Peas Educational Gymnastics are seeking a professional, energetic, and highly organized Office Coordinator to lead front desk operations.

This role is ideal for someone who thrives in a fast-paced, customer-focused environment and genuinely cares about delivering an exceptional experience for families.

Key Responsibilities

Manage daily front desk operations and ensure excellent customer service
Respond to all client calls, texts, and inquiries within 24 hours
Oversee class scheduling, makeups, and enrollment support
Track and support weekly student enrollment goals
Monitor attendance, phone logs, and prepare daily executive summary reports
Ensure accuracy of scheduling changes and front desk entries
Review and verify monthly billing prior to processing
Maintain return call logs and follow-up systems
Manage boutique inventory and reorder supplies as needed
Run daily, weekly, monthly, and annual reports
Support marketing initiatives and ensure promotional materials are displayed
Assist with basic HR functions and administrative duties
Maintain front desk procedures, scripts, and accountability standards
Monitor outstanding accounts and follow up as needed

Qualifications

1–3 years of administrative, front desk, or customer service, managment experience preferred
Strong organizational and multitasking skills
Excellent communication skills (phone, text, and in-person)
High attention to detail and accuracy
Positive, energetic, and professional demeanor
Ability to take initiative and work independently
Comfortable with computer systems and learning new software
Experience in scheduling, customer service, or office coordination preferred

If you are a motivated, detail-oriented, and people-focused professional, we’d love to meet you.

Compensation: $28,000.00 - $34,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Small Fish Big Fish Swim School and Sweet Pea's Educational Gymnastics, we are always looking for new team members to embrace our core values of:

Safety
Safety First, During, After, and Always

Fun
We retain knowledge in a positive, encouraging environment.

Growth Mindset
Always learning attitude and encourage.

Connections
Bonds to our teammates, students, families, community, and water

Passion
Love what we do

Our Mission is:

To teach self-confidence, discipline, and well-being through the lifelong sport of swimming.

Our Motto is:

“Small fish become BIG fish by swimming in schools."

Our Vision is to:

Touch as many lives as possible through our positive and fun in-water learning experiences.
Develop and strengthen individual mental and physical health through sport.
Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
Instill a life-long love of the sport of swimming.
Always “WOW” our customers.

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.

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Why Work for Us?

Quarterly Raises

PTO even for part-time employees after 1 year

Paid Holidays after 1 year

Free Swim Lessons after first full quarter

Fun Team

Retirement Matching