Customer Experience Representative

We provide youth sports instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions on children and families. This is a diverse, inclusive, and supportive workplace.

Why Choose American Kids?

It's a fun, creative, family-friendly environment
Every day is different with new chances to make lasting impressions and build relationships
You get to be a part of making a difference in the lives of children and families
We're growing and opportunities for growth will continue to evolve.

As a Customer Experience Representative, you are responsible for providing a high level of customer service to our families. You will work to build relationships with our families, providing personal attention while relaying account messages, giving tours, and answering various questions about the different activities we offer in our facilities. You can expect to be regularly communicating with families and fellow staff members so remaining calm and efficient during periods of high volume at the front desk is essential. You should be someone who is warm and welcoming while also being highly organized, dependable, and open to feedback. As a Customer Experience Representative, team member, you will report to the Director of Operations while also being supervised by Department Leaders of each individual department. As a Customer Experience Representative, you will provide support throughout the lobby as needed.

We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people. We offer paid training. Starting wage is negotiable with prior experience. This is a full-time position that requires afternoon/evening and weekend shifts.

Responsibilities:

Friendly engagement of families by computer, phone, and in person.
Multitask to efficiently and professionally maintain accurate records and answer customer questions.
Be a team player who is consistently dependable and reliable.
Complete required training and be a continual learner.
Follow our systems with a focus on follow-through and details.
Smile and have fun!
Create special moments and memories for our customers by providing them an excellent service with every interaction.

Qualifications:

Caring and compassionate human
Able to maintain a professional, patient, and people-first attitude
Ability to solve problems by proactively finding solutions
Strong communication skills
Customer Service Experience
Great attitude and willingness to be coached
The ability to focus in a fast-paced and loud environment
The ability to commit to at least 1 year of employment, afternoons, evenings, and weekends required
Ability to multi-task

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation: $18.00 - $22.00 per hour

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.

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We operate 7 days a week, as early as 7:00am and as late as 9:30pm. Please list any days and times you're not available to work. *

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Future Opening: Customer Experience Representative

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