Community Engagement Coordinator
Full Time • Hybrid - US
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Paid time off
Are YOU passionate about water safety and excited about helping grow a small, locally owned business? British Swim School – St. Louis may be the perfect place for you!
As a franchise-operated small business, we are proud to serve the St. Louis community by providing high-quality, life-saving swim lessons. Our mission goes beyond the pool, we strive to be a trusted community resource and a leading voice in water safety education.
The Community Engagement Coordinator is the driving force behind sharing our message. This role leads community outreach efforts by building relationships with schools, daycares, and local organizations, coordinating events, and promoting water safety initiatives throughout the region that will also help grow our enrollments.
This position will also oversee social media management, including content creation, posting, engagement, and growing our online presence. You’ll play a key role in shaping our brand voice and helping build our marketing department from the ground up; creating systems, strategies, and outreach efforts that expand our impact.
If you are outgoing, creative, organized, and motivated to make a difference while helping grow a meaningful small business, we’d love to connect with you.
As a franchise-operated small business, we are proud to serve the St. Louis community by providing high-quality, life-saving swim lessons. Our mission goes beyond the pool, we strive to be a trusted community resource and a leading voice in water safety education.
The Community Engagement Coordinator is the driving force behind sharing our message. This role leads community outreach efforts by building relationships with schools, daycares, and local organizations, coordinating events, and promoting water safety initiatives throughout the region that will also help grow our enrollments.
This position will also oversee social media management, including content creation, posting, engagement, and growing our online presence. You’ll play a key role in shaping our brand voice and helping build our marketing department from the ground up; creating systems, strategies, and outreach efforts that expand our impact.
If you are outgoing, creative, organized, and motivated to make a difference while helping grow a meaningful small business, we’d love to connect with you.
💼 Position Details
- Hours: 40 hours per week
- Schedule: 9:00am - 5:00pm (some pre-planned nights/weekends)
- Location: Hybrid
- Compensation: $25/hour (base pay + commission) with additional bonus opportunities
🎉 Benefits
- Peer-to-peer bonuses
- Free swim lessons for immediate family members
- Paid time off
- Opportunity to contribute to a meaningful mission that helps keep children in our community safer around water
✨ Qualifications
- High school diploma or equivalent
- Sales Experience (1+ years)
- Complete all in house company training including Soci, JackRabbit, HubSpot, FreshDesk, etc
- Experience in digital marketing (1+ years)
- Experience in graphic design (1+ years)
- Experience with short-form video editing (e.g., CapCut, Instagram Reels, TikTok tools)
- Public speaking experience
- Familiar with and able to implement AI tools preferred
- Bonus: Basic photography and videography skills
📣 Responsibilities
- Answer new customer phone calls, answering inquiries about the
program, and guiding through the enrollment process - Reply to new customer messages across multiple channels (email, text,
web chat, socials, etc.) - Create branded graphics, photos, and short-form videos for use across
social media platforms - Design simple promotional materials (flyers, announcements, class
highlights) using brand guidelines - Assist in capturing photos/videos during select swim lessons or events
(as needed and pre-scheduled) - Draft and schedule weekly posts across Facebook, Instagram, and other
relevant platforms - Maintain a consistent content calendar to support promotions,
curriculum themes, and seasonal messaging - Monitor accounts for comments, messages, and community
engagement, escalating customer inquiries to leadership when
necessary - Ensure all content follows British Swim School brand standards, tone, and
messaging - Support campaigns focused on water safety awareness, student
achievements, and local community engagement - Work with the Operations Director and Business Owner to align weekly
content priorities - Participate in brief check-ins (virtual or in-person) to review upcoming
campaigns - Maintain an organized folder of photos, videos, and designs
- Stay updated on social media trends relevant to family, education, and
community-based businesses - Create and maintain meaningful relationships with local schools,
daycares, community organizations, and businesses - Host and deliver engaging water safety presentations for schools,
childcare centers, community groups, and partner organizations - Visit local daycares, preschools, camps, and youth organizations to
distribute flyers, introduce our programs, and build relationships - Schedule and represent British Swim School at community events such
as school festivals, church functions, vendor fairs, trunk-or-treats, open
houses, and family resource events - Follow up with rescue leads (abandoned online registrations, drop
requests, and previous customers) - Manage the referral program
- Manage review program and NPS scores
- Assist in caring for current customers as needed, with direction from the Communications Manager
- Perform additional duties as assigned by the Communications Manager, Operations Director, or Business Owner
📋 To Apply
Please include a resume and in lieu of a cover letter, please include 3-5 social media posts that you're proud of that showcase your social media marketing abilities
Flexible work from home options available.
Compensation: $25.00 per hour
Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
(if you already have a resume on Indeed)
Or apply here.
Safe & happy work environment
Where else might you get to sing at work?
Flexible work schedules and hours
Making this a great role for students, parents, and anyone with a busy lifestyle!
A rewarding job with competitive pay
All while making a true difference in your community!
Opportunities for professional growth and development
We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success.