Client Success Manager (Executive-Level | Hybrid Role)
The #1 Trusted Swim School in Charleston is seeking an experienced, executive-level Client Success Manager to join our leadership team.
This role requires a highly organized professional with proven administrative experience who will work very closely with the Director of Operations and CEO/Founder to oversee client experience, internal coordination, and day-to-day operational support. This is a hybrid position, combining remote administrative leadership with in-water swim instruction when needed.
Key Responsibilities:
- Oversee and manage client registrations and onboarding
- Serve as a primary point of contact for families; answer phones and resolve issues professionally
- Provide direct administrative and operational support to the Director of Operations and CEO/Founder
- Coordinate closely with Swim Instructors to ensure smooth daily operations
- Maintain accurate records, schedules, and internal documentation
- Step into swim instruction and in-water support when needed (training provided if required)
- Uphold and represent the mission, values, and standards of LowCountry Swim School
Qualifications:
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Required: Prior administrative and executive support experience
- Strong leadership, communication, and decision-making skills
- Exceptional organization and time management abilities
- Comfortable working independently in a remote environment
- Confident, professional presence with families, staff, and leadership
- Swimming experience preferred; willingness to teach and be in the water required
Why Join LowCountry Swim School:
- Executive-level role with direct leadership collaboration
- Competitive salary with growth potential
- Supportive, high-energy, flip-flop-friendly culture
- Opportunity to make a meaningful impact in an inclusive community
Flexible work from home options available.
LowCountry Swim School (LCSS) teaches swimmers of all ages and abilities to swim safely, confidently, and skillfully. We offer youth lessons, adult stroke clinics, competitive swim training, and specialized Adaptive Swim programs for individuals with disabilities. Our certified instructors focus on safety, technique, and confidence, helping every swimmer achieve their goals in a supportive, fun environment.
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.
