Client Services Manager / Swim Instructor
Remote with On-Site & In-Water Requirements
LowCountry Swim School | Charleston, SC
LowCountry Swim School, the #1 trusted swim school in Charleston, is seeking an experienced, highly organized Client Services Manager / Swim Instructor to join our leadership team.
This executive-level role is ideal for a professional who excels in administration, client communication, and operational coordination, while also being comfortable stepping into the pool to support instruction when needed. The Client Services Manager will work closely with Upper Management to oversee client experience, internal coordination, and daily operational support.
This is a hybrid position: primarily remote, with required on-site presence and in-water swim instruction as needed. Availability on Saturdays is required.
Key Responsibilities
- Serve as administrative and operational support to upper management
- Oversee and manage client registrations, onboarding, and ongoing communication
- Act as the primary point of contact for families, answering phones, emails, and resolving concerns professionally
- Coordinate and manage instructor schedules to ensure smooth daily operations
- Maintain accurate records, schedules, and internal documentation
- Collaborate with Swim Instructors and leadership to support daily program success
- Assist with event coordination, including setup, organization, and distribution of information to families and staff
- Step in as a Swim Instructor as needed to maintain hands-on knowledge when communicating with families
- Provide in-water support and instruction when required (training provided if needed)
- Uphold and represent the mission, values, and standards of LowCountry Swim School
Legal/HR Notes:
- This role requires compliance with all workplace policies, including safety and conduct standards, particularly for in-water instruction.
- All offers are contingent upon verification of identity, employment eligibility, and background checks as required.
- LCSS maintains a zero-tolerance policy for harassment, discrimination, and unsafe behavior.
- This position may require physical activity, including lifting, bending, and extended time in water, and candidates must be able to perform these essential functions with or without accommodation.
Qualifications
Required
- Prior administrative experience in a leadership, management, or executive-support role
- Strong communication, organization, and decision-making skills
- Ability to work independently in a remote environment
- Professional, confident presence with families, staff, and leadership
- Availability to work Saturdays
- Must have Swim Instruction Experience
Preferred
- Experience in client services, operations, or service-based organizations
- Swimming or aquatic experience
- Experience in event coordination or program management
Why Join LowCountry Swim School
- Leadership-level role with direct collaboration with the Director of Operations and CEO/Founder
- Competitive salary with opportunity for growth
- Supportive, high-energy, flip-flop-friendly culture
- Opportunity to make a meaningful impact in an inclusive, community-focused organization
LowCountry Swim School (LCSS) teaches swimmers of all ages and abilities to swim safely, confidently, and skillfully. We offer youth lessons, adult stroke clinics, competitive swim training, and specialized Adaptive Swim programs for individuals with disabilities. Our certified instructors focus on safety, technique, and confidence, helping every swimmer achieve their goals in a supportive, fun environment.
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.
