ABOUT US
Kickin’ It Kids Gym is a space where we foster a passion for physical activity through enjoyable play experiences. Our gym contains a state-of-the-art indoor playground that offers endless fun for kiddos in addition to a diverse list of classes. We empower children with essential skills for a healthier lifestyle, focusing on locomotor development, stability, social interaction, and confidence-building activities. From parent-assisted sessions for babies and young children to drop-off fitness classes led by expert coaches, we're dedicated to nurturing active, confident kids.
Having grown up in Colorado, the team behind Kickin’ It spent their youth enjoying the state’s endless play and physical activities. Daphna and Yael, sisters and the owners of Little Kickers Swim School, and Mark, the former owner of Great Play Cherry Creek, are continuing their passion to promote active lifestyles for healthy children. Utilizing the amazing team that makes Little Kickers Swim School the best in Denver, we have built Kickin' It with the same methodology and dedication to our amazing community.
If you love working with kids and are excited to be a part of a growing company, this may be the perfect job for you!
JOB OVERVIEW
As a Client Experience Coordinator at Kickin’ It, you will be the welcoming face of our organization, ensuring every client interaction begins with a warm and professional greeting in our lobby. Beyond the front desk, you will oversee all client communications, utilizing your exceptional skills in text, phone, and email correspondence to provide timely and personalized assistance. Your role is pivotal in fostering positive client relationships, addressing inquiries, and resolving concerns efficiently, all while maintaining the highest standards of service excellence. Through your proactive approach and impeccable communication, Client Experience Coordinators play a vital role in shaping our clients' experience and enhancing their satisfaction.
This role will report to the General Manager.
KEY RESPONSIBILITIES
- Client Communication
- In-Person Client Experience
- Lobby Facility Oversight
- Student Interaction
RESPONSIBILITIES
Client Communication
- Handle all incoming client communications promptly and courteously, whether via text, phone calls, or email.
- Respond to client inquiries, requests, and concerns in a timely manner, demonstrating empathy and understanding.
- Maintain accurate records of client interactions and communications for future reference.
In-Person Client Experience
- Warmly welcome clients as they arrive at our premises, creating a positive first impression.
- Assist clients with inquiries, directing them to the appropriate resources or personnel as needed.
Lobby Oversight
- Ensure that the reception area remains orderly, clean, safe and free of clutter.
- Ensure that play areas are organized and safe for clients
- Stock bathrooms as needed
- Oversee retail transactions and stock retail as needed
- Oversee food and beverage transactions and stock and clean coffee machine as needed
Student Interaction
- Engage with kiddos on the playground and facilitate play when warranted
- Foster excitement with our students through enthusiastic interaction
PREFERRED EXPERIENCE:
- Positivity and enthusiasm for fostering quality client and collegial relationships
- Strong communication skills in dealing with both children and adults
- Organizational skills with the ability to perform and prioritize multiple tasks/projects
- Demonstrated proactive approaches to problem-solving
- Knowledge in Google Docs/Drive/Sheets preferred
- Past reception and/or sales experience a plus
- Experience or interest in Early Childhood Education
COMPENSATION AND BENEFITS:
- $21 - $24/ hour commensurate with experience
- PTO and Sick Leave for part time staff!
- 401(k) with matching contribution (100% matching for first 3%, 50% matching for next 2%)
- Staff working at least 24 hours are eligible for health care with 60% of premiums covered for employee and 50% of premiums covered for dependents
- Vision and dental
- An amazing team and company with a people first attitude
ROLE REQUIREMENTS
- A genuine love for working with children and the ability to engage and excite them about their Kickin' It experience.
- Exceptional interpersonal skills to interact warmly and effectively with both parents and kids, ensuring a positive experience for everyone.
- Previous customer service experience is essential, as you will be the friendly face of our gym!
- While not mandatory, experience working with children in any capacity is highly preferred.
- Strong organizational skills to handle daily administrative tasks with ease and efficiency.
- Ability to work collaboratively with our coaches and other staff to create a seamless and enjoyable experience for our students.
- A cheerful, energetic, and patient demeanor that contributes to a fun and nurturing atmosphere at our gym!
