Call Center Sales & Customer Care Specilist
Part Time • Hybrid - US
Benefits:
- Employee discounts
- Health insurance
Remote | Part-Time | Occasional Local Event Attendance Required
British Swim School – Hudson Waterfront Franchise
Make an Impact Behind the Scenes — and in the Spotlight
At British Swim School Hudson Waterfront, every conversation and every detail matters. This role combines high-level customer care, sales, and administrative operations to support families on their water safety journey — from the first inquiry to long-term success in our program.
We are looking for someone who is equally comfortable working independently behind the scenes with strong attention to detail and stepping into high-volume customer-facing moments with confidence, energy, and enthusiasm.
This is not just a call center role — it’s a multifaceted position with room for growth and opportunities to represent our brand in the community.
What You’ll Do
Sales & Customer Care
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Guide families through enrollment with confidence and enthusiasm. - Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
- Ask thoughtful questions to understand family goals and recommend the right class level.
- Overcome objections and confidently guide families toward enrollment.
- Support retention efforts by understanding concerns and offering thoughtful solutions.
- Provide clear explanations of policies, billing, and scheduling.
Admin & Operational Responsibilities
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Process cancellations, online enrollments, account updates, and billing adjustments. - Manage and maintain our in-house ticketing system.
- Follow SOPs accurately and consistently.
- Document interactions thoroughly to ensure smooth team communication.
- Catch errors before they become problems — strong attention to detail is essential.
- Balance accuracy with efficiency while managing multiple systems.
Brand Ambassador / Event Support (Bonus Opportunity)
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Attend occasional local off-site events (must be able to drive). - Represent British Swim School Hudson Waterfront with energy and professionalism.
- Engage with families, answer questions, and generate excitement about our program.
- Help convert event leads into enrollments.
- Events are paid at a higher, separate rate and offer additional earning opportunities.
What Success Looks Like
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You work independently and stay productive without constant oversight. - You notice details others miss and proactively fix problems.
- You confidently switch between admin-focused work and fast-paced customer service.
- You build genuine connections with families while maintaining accuracy.
- You follow established processes but also think ahead and anticipate needs.
- You represent the brand with enthusiasm and professionalism both virtually and in person.
Who You Are
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Highly detail-oriented and process-driven. - Strong communicator with a warm, confident phone presence.
- Comfortable with sales conversations and asking for the enrollment.
- Able to multitask while maintaining accuracy.
- Forward thinker who anticipates issues before they happen.
- Comfortable working independently but collaborative with the team.
Role Requirements
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Call center, sales, admin, or high-touch customer service experience preferred. - Strong computer literacy (Google Suite, CRMs, spreadsheets).
- Ability to follow SOPs and maintain accuracy across systems.
- Reliable high-speed internet, computer with webcam, and headset.
- Ability to work evenings and weekends (we operate 7 days/week).
- Bilingual English/Spanish required.
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Local to the Hudson Waterfront area (or surrounding communities) with reliable transportation for occasional in-person events.
Compensation & Perks
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Weekly pay - Commission + performance bonuses
- Flexible scheduling
- Gym reimbursement (up to $25/month)
- 401(k) plan
- Medical insurance options
- Growth opportunities within a fast-growing franchise
Why Join Us?
British Swim School has spent over 40 years teaching life-saving water survival skills. At Hudson Waterfront, we take pride in building a strong team that cares deeply about families and the work we do.
If you’re looking for a role where you can combine sales, operations, and community engagement — and grow with a mission-driven team — we’d love to meet you.
Ready to make waves with us? Apply now.
Flexible work from home options available.
Compensation: $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
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Safe & happy work environment
Where else might you get to sing at work?
Flexible work schedules and hours
Making this a great role for students, parents, and anyone with a busy lifestyle!
A rewarding job with competitive pay
All while making a true difference in your community!
Opportunities for professional growth and development
We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success.