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SALES & CLIENT EXPERIENCE REPRESENTATIVE

Big Kahuna Swim Academy | Childhood Drowning Prevention Foundation

ABOUT US

The Childhood Drowning Prevention Foundation (CDPF) operates Big Kahuna Swim Academy (BKSA) — a private nonprofit swim school with one mission: to eradicate childhood drowning, one child at a time.

Drowning is the #1 cause of death for children under 5. Every lesson we teach matters. Every child we reach is a potential life saved.

Our niche is private, 1:1 swim lessons using our proven Learn To Swim curriculum, which focuses on the 8 Basic Water Safety Skills. We've delivered 25,000+ lessons across two locations in Norco and Riverside, CA — and we're growing.

About 30% of our students have special needs, with a strong emphasis on autistic learners. Our 1:1 model is uniquely built to serve this population, and it's one of the things we're most proud of.

ABOUT THE ROLE

The Sales & Client Experience Representative is often the first voice and face that families encounter at BKSA — and frequently the reason they enroll and stay.

You'll handle inbound inquiries, guide families through enrollment, follow up with leads, and make sure every client feels seen, supported, and valued throughout their journey with us.

This is not a typical sales role. You're not pushing a product — you're inviting families into a mission. Our clients enroll because they want their children to be safe. That's sacred, and we treat it that way. The right person for this job understands that distinction.

WHAT YOU'LL DO

Answer inbound calls, texts, and emails from prospective and current clients
Guide families through enrollment, registration, and scheduling
Follow up with leads in a timely, warm, and professional manner
Maintain accurate records in our client management systems
Support client retention by proactively communicating with families
Assist with general administrative tasks as needed
Represent CDPF's mission in every single interaction

WHO WE'RE LOOKING FOR

Warm, professional communicator — on the phone, via text, via email, and in person
Detail-oriented, organized, and able to manage multiple tasks without dropping the ball
Genuinely mission-driven — you'll be talking about preventing childhood drowning every day, and it should mean something to you
Reliable: you show up, follow through, and don't need to be chased
Coachable: you take feedback and apply it immediately, without defensiveness or excuses
Emotionally mature: you represent our families with grace and professionalism, even on hard days
Experience in sales, customer service, or administrative roles required

REQUIREMENTS

Excellent face-to-face, verbal, and written communication skills
Comfortable with phone-based sales and follow-up
Tech-savvy enough to manage a CRM and basic scheduling tools
Commitment to CDPF's mission — this isn't just a job for our team

COMPENSATION & DETAILS

Starting at $19/hour, commensurate with experience
Based primarily at our Norco HQ: 5th St and Hamner, Norco, CA 92860
Year-round position

A NOTE FROM OUR FOUNDER

"The families who call us are trusting us with the safety of their children. I need someone in this seat who feels the weight of that — and shows up every day ready to honor it. If that's you, I want to meet you."

— Tenaya Goldsmith, Founder & CEO

Compensation: $19.00 per hour

The Childhood Drowning Prevention Foundation, member of the United States Swim School Association, provides life-saving swim instruction in their communities that builds confidence and develops safety skills in a student-centered environment.

You have the opportunity to develop a rewarding career while helping people learn a lifelong and life saving skill.

If you are someone who loves kids and making a difference, look no further! Start your career in the learn to swim industry today by joining the staff at the Childhood Drowning Prevention Foundation.

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.

Apply here.

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If extended a job offer, are you willing to submit to a detailed background check and drug screen?*

Can you provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States?*

Are you at least 18 years old and a high school graduate?*

Do you have a current BLS Certification (CPR/FIrst Aid/AED)? And if not, are you willing to get certified before you get hired?*

Do you have reliable transportation?*

Have you ever been fired or forced to resign from a position?*

Have you ever applied to the Childhood Drowning Prevention Foundation or Big Kahuna Swim Academy in the last 3 years?*

Do you agree to respond to any communications from us via email, text or phone call within 24 hours moving forward in the hiring process?*

Are you able to commit to a consistent weekly schedule, including weekends (if required)?*

We invest deeply in our team members and are looking for people who see this as a career, not just a job. Which best describes what you're looking for?*

Approximately 30% of our students have special needs, including autism. How would you describe your experience and readiness working with special needs children and their families?*

Approximately how many shifts or days did you call off — for any reason — in your last position over the past 12 months?*

Approximately how many hours per week did you work in your last position?*